FAQ

It’s easy to Create Your SJU Login and to Sign In. Before you know it, you’ll be joining alumni groups, connecting with friends and registering for Saint Joseph’s events. You’ll also be accessing exclusive information and privileges for “alumni only.” We think you’ll enjoy this convenient way to connect with your alma mater. And if needed, we’re here to help with your technical concerns.

 

What is the SJU Alumni Association Online Community?

The Alumni Association Online Community is a new interactive portal designed specifically with alumni in mind. With the portal you can:

  • update your personal University records and manage your alumni directory profile
  • search the alumni directory
  • notify the University about your areas of interest
  • register for events
  • receive targeted announcements
  • access personal, alumni and University event calendars
  • take advantage of career services and networking opportunities
  • participate in University surveys and elections
  • make secure on-line gifts and view your giving history
  • tell us your news and read class notes
  • also join fellow alumni in affinity groups within the portal to share news and announcements
  • exchange files, photos and links
  • communicate via group message boards
  • chat live and post group calendar events

 

Who can use the Alumni Association Online Community?

This site is designed specifically for alumni. Parent and SJU friend access will be coming soon.

 

How do I access my account?

URL: www.alumni.sju.edu

Simply input your Saint Joseph's ID number and your primary email address into the registration screen. You will then be prompted to create a user name and password for future logins.

 

What is my user name and password?

Your user name is your primary email address on file. Your password is your SJU ID, which can be located on the mailing label of your SJU Magazine, your Alumni Association promotional mailer, or can be obtained through mySJU. You will be prompted to change this once logged into the system.

 

How and why do I need to register?

For security purposes, all alumni are required to register in order to obtain access to the portal. This can be done online by following the register link in the login box on the upper right side of the Alumni Association Online Community homepage. This utility activates your Saint Joseph's account, provides you with your user name, and allows you to set your password. Follow the step-by-step instructions in order to register. Once logged in you will be able to join alumni groups, register for events, search the alumni directory, and access alumni-specific information.

 

What if I don't know my SJU ID number?

Your SJU ID number can be found on the label of many university mailings, including the SJU Magazine. If you do not have access to a recent mailing featuring your SJU ID, you can request it by filling out the form located on the Contact Us page and clicking the "I Need My ID" checkbox. A member of the alumni relations staff will review your request, update your record, and respond to you within two business days to provide you with your ID number or ask for further verification.

 

I tried to register, but was unable to access the Alumni Association Online Community. What's wrong?

If you submit accurate information, but are unable to register for the portal, most likely your information does not match the data we currently have on record. To proceed, you will need to contact the Office of Alumni Relations by clicking on the adjacent link in order to update your University record. A member of the Alumni Relations staff will update your record and respond to you within two business days requesting that you attempt to login again. For security purposes, our staff may request additional information for verification.

 

What if I have already registered, but I can’t remember my user name or password?

If you have forgotten your user name or password, select the link for "forget password?" on the login page. If your account already exists you will be asked to change your password and verify your security question. You need to know your SJU ID to change your password. Passwords must contain numbers and letters and must be between six and eight characters in length.

 

How do I change my password?

If you want to change or reset your password, select the link for "forgot password?" on the login page. You will be asked to change your password and verify your security question. You need to know your Saint Joseph's user ID to change your password. Passwords must contain both numbers and letters and must be between six and eight characters in length.

 

How do I change my personal security question?

You may change your personal security question at any time by clicking on the Manage Computer Profile link located under the Manage Alumni Profile Section on the upper-right side of your screen.

 

Can I access the portal from home or work?

Yes, you can access the SJU Alumni Association Online Community from any computer with a web browser and internet connection.

 

What if I am having a technical problem?

The alumni help desk can be reached at alumnihelp@sju.edu. They will log and track your problem and help resolve it. Please provide your name, a phone number and valid e-mail address, as well as an explanation of your problem. Someone will get back to you within two business days.

 

How do I contact the Help Desk?

Contact Help Desk
Alumni Help Desk: alumnihelp@sju.edu  

 

Do I need to logout?

Yes, you should always logout for security reasons so others don’t have access to your personal information.

 

Why do I sometimes get timed out of MySJU?

There is a 60-minute timeout for security. It takes effect if you are idle for 60 minutes and will automatically log you out of the system. As long as you click on something within 60 minutes, you won’t get logged out.

 

Alumni Directory

What is the alumni directory?

SJU's online alumni directory allows you to search for long-lost classmates or network with colleagues. There's no better way to stay in touch with your SJU friends than to keep your own record up-to-date and searchable! Future improvements will allow for alumni to be searched by business and activity interests.

 

Who is included in the alumni directory?

Unless specifically requested, all SJU alumni are listed by default with their name and class year. Individuals who responded to Saint Joseph's most recent printed directory in 2005 have been listed with expanded profiles. Beginning with the Class of 2008, individuals will be granted automatic opt-in to the Alumni Directory with expanded profiles upon graduation from the University. Through your directory profile, you can limit or expand what information appears to other alumni in the online directory.

 

Who Can See My Personal Information?

The privacy of your personal information is our top priority. Only you can access and update your personal profile and only Saint Joseph's University alumni can view the alumni directory information using a password-protected login. Areas of the website containing private information are located on a separate, secure server. Through your directory profile, you can limit what information appears to other alumni in the online directory.

 

I don't want to be listed in the alumni directory. How can I opt-out?

Individuals can control what information is publicly displayed in the alumni directory. By default all alumni are listed with name and class year. To remove or display additional directory information, click on the directory profile link. You have the ability to opt-in or opt-out of various categories. To be completely removed from the alumni directory, please call the alumni relations office at 888-SJU-ALUM.

 

Personal Records:

How do I update my Address and Phone?

Once you have logged into via MySJU, you are able to update your home and business address, phone numbers and e-mail. To update your information, click on the Update Address Link located under the Manage Alumni Profile Section on the upper-right side of your screen. To update an existing address, click the link next to the corresponding address. To insert a new address, select the address type from the pull-down list at the bottom of the page and then click Insert.

 

How do I update my Email ?

You are asked to provide or confirm your preferred email address when you register for the Online Community.

  • To update or change your email address, click on the Update Email link located under the Manage Alumni Profile Section on the upper-right side of your screen.
  • To update an existing email, click the link next to the corresponding address.
  • To insert a new email, select the address type from the pull-down list at the bottom of the page and then click Insert.
  • To select or change your preferred email, check the appropriate box on each update page.

 

How do I update other records, notify you of news or submit alum notes?

To update additional information, tell us your news, or submit Alum Notes for an upcoming edition of SJU Magazine, click on the Tell Us Your News link located under the Alum Notes Section on the right side of your screen. Please fill out the corresponding form and hit submit.

 

How do I notify you about my interests?

You can let us know your interests you by managing your Interest Area Profile. To update or change your Interest Area Profile, click on the Let Us Know Your Interests link located under the Manage Alumni Profile Section on the upper-right side of your screen. You may then select the appropriate link to view or update your profile. Then, from the drop-down menu, choose the area of interest that you would like to add or remove.

 

E-mail:

Do I have access to Saint Joseph's University email?

At this time Saint Joseph's graduates are able to retain access to their University email account for 13 months following graduation. Recent graduates will receive an automated notice after 12 months letting them know that their email access will be expiring in order to allow time to transfer or forward any important emails. The University is exploring the possibility of providing email for life; however, at this time it is not available.

 

Groups:

What are groups?

Groups are online communities for people with common interests to join. Groups can be public or restricted. They are typically "joined" by individuals who become members. Group members can be added individually by the group leader, if needed. New groups must be requested by submitting the online form and need to be activated by the group administrator. The person who creates the group is the group leader. Management of the group homepage can be shared by more than one person if the group leader sets up permissions accordingly.

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